Customer / Distributor can make Grievances in either of the mentioned modes – Calls / Written Application / Email / Walk-in / Online Grievance Cell, etc.
Grievances received will be feeded into the internal Grievance software. A unique track Id will be generated against the all the Grievances and is intimated to the customer / distributor via SMS on his / her registered Mobile Number/ or Email Id.
At first instance Grievance is handled by the customer care team and move to concern department for further action. The customer care team and concern department has a period of 7 working days to resolve the issue. In case the customer care team and concern department are unable to solve the issue / grievance up to full satisfaction, the issue is escalated to the next level of Grievance Redressal Committee.
The Grievance Redressal Committee will look into the matter and solve the issue / grievance within a time period of 7 days from the date of receipt of Grievance.
Grievance status is shown in the Distributor Panel. Customer / Distributor can see the status of Grievance in their distributor panel.
In case of any clarification, please contact the Nodal Officer. Details of Nodal Officer are mentioned below: